Privacy policy

Last updated: October 15, 2026

MossRomp operates this store and website, including the related content, tools, products and services (the “Services”). Our store is powered by Shopify. This policy explains how personal information is collected, used and disclosed when you visit, use or purchase through the Services, or contact us. Where our terms and this policy differ on the handling of personal information, this policy applies.

Personal information we collect or process

Personal information means information that identifies you or can reasonably be linked to you. Depending on your interactions with us and where permitted by applicable law, this may include:

• Contact details, such as your name, addresses, telephone number and email address.
• Payment and transaction details, such as payment method information, payment confirmations and billing information used to process a purchase.
• Account details and preferences if you create or use an account.
• Shopping activity, including products viewed, added to a cart, purchased, returned or exchanged.
• Information you provide when you contact us for support.
• Device and usage information, such as IP address, browser, network information, identifiers and information about how you interact with the Services.

Sources of information

We may receive information directly from you, automatically through your use of the Services (including cookies and similar technologies), from service providers working on our behalf, and from partners or other third parties as described in this policy.

How we use information

We use personal information to provide and improve the Services, process payments and orders, arrange delivery, provide customer support, manage returns and replacements, maintain accounts and remember preferences. We may also use it for marketing and relevant advertising where permitted, security and fraud prevention, communications about your account or order, and compliance with legal obligations or valid legal requests.

How we disclose information

Information may be shared with Shopify and service providers that help us operate the store, process payments, fulfill orders, provide technical services and support customers. We may share it with business or marketing partners in accordance with applicable law and your choices, when you direct or consent to a disclosure, with affiliates where relevant, or in connection with a business transaction, legal obligation, legal proceeding or protection of our rights, users and Services.

Our relationship with Shopify

Shopify hosts our store and processes information about access to and use of the Services. Information submitted through the store may be shared with Shopify and providers located outside your country. When Shopify’s enhanced services are used, Shopify may use information about interactions with our store, other merchants and Shopify to provide and improve those services. Shopify is responsible for responding to requests relating to the information it processes for those purposes. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for more information and choices.

Third-party websites

Links to third-party websites are provided for convenience. Their privacy and security practices are governed by their own policies. Information you share publicly, including through social platforms, may be visible to other people.

Children’s information

The Services are not directed to children, and we do not knowingly collect personal information from children under the applicable age of majority. A parent or guardian who believes a child has provided information may contact us to request its deletion. We do not knowingly sell or share personal information of consumers under 16 for purposes defined by applicable privacy law.

Security and retention

No security measure is completely secure. Please do not send sensitive information through unsecured channels. Retention depends on the purposes for which information is needed, including operating accounts, providing Services, meeting legal requirements, resolving disputes and enforcing agreements.

Your rights and choices

Depending on where you live and applicable law, you may have rights to access, delete or correct information, obtain a portable copy, or opt out of certain processing, sale, sharing or targeted advertising. These rights may be subject to exceptions. To make a request, use our contact page. You may also review your privacy choices. Where required by applicable law, Global Privacy Control signals are treated as an applicable opt-out request. We do not otherwise respond to browser “Do Not Track” signals.

You may unsubscribe from marketing emails using their unsubscribe links. We may continue to send transactional or account communications. We do not discriminate against you for exercising applicable rights. We may need to verify your identity before processing a request. Where permitted, an authorized agent may make a request on your behalf, subject to verification and evidence of authorization.

Complaints

If you have concerns about our handling of information, contact us. Depending on your location, you may have a right to appeal a decision or contact a relevant data protection authority.

International transfers

Information may be processed or stored in countries other than your own. For transfers from the European Economic Area or United Kingdom, applicable recognized transfer mechanisms are used unless the destination is recognized as providing adequate protection.

Updates to this policy

This policy may be updated to reflect changes in practices, operations or applicable requirements. The revised version and updated date will be posted here, with additional notice where required.

Contact us

For privacy questions or requests, use our contact page. Requests relating to Shopify’s own processing can also be directed through the Shopify Privacy Portal.